About

Vision

 

"Provide a Premium level of Customer care while adopting the latest techniques and technologies to develop efficient and productive business processes."

 

 

Values

 

• Customer success is our success. Achieve great Customer outcomes. 

• Work together to be the best we can be and deliver the best quality we can.

• Provide excellent value for money 

• Embrace, Innovate and share trending technologies

• People are at the heart of everything we do

 

 

People & Skills

 

A cross functional team incorporating Business knowledge, Process Improvement skills and Technical excellence incorporating the following skill sets:

 

• Corporate Finance, Operational  Accounting and Shared Services Expertise

• Certified Business Process Professionals

• IT / Software Solutions experts

• Multi talented Development, Delivery and Operational Support.

 

 

Methodologies we believe in.

 

BPM - Business Process Management. A set of methods used to understand, diagnose, optimise and improve business performance. BPM enables businesses to be more efficient, effective and capable while allowing for meaningful operational cost reductions.

 

Outside In - A philosophy which focuses on placing your Customers at the centre of your entire business. The associated methods dive deep into the heart of your operations to ensure the focus lies on successful Customer outcomes.

 

Lean - A process improvement methodology aimed to maximise Customer value and minimise waste. Eliminating waste along entire value streams, instead of at isolated points, allows processes to use less human effort, less space, less capital, and less time to deliver products and services at far less costs and with much fewer defects, compared with traditional business systems.

 

Customer Experience Management (CEM) - Customer Experience Management. A simple and effective method to understand, diagnose, optimise and improve business processes with a significant focus and Customer Experience. CEM is a light weight set of methods allowing for rapid discovery of problematic processes ideal for short duration process projects.

 

Value Stream Analysis - Part of the Lean methodology, VSA is a process mapping technique depicting Current State and Future State processes. It's strength are it highlights the true value of the benefits delivered by the Future State process. Stakeholders are able to quickly understand the viability of the proposed new process.

 

Agile (Scrum) - A work management approach used within IT Projects utilising short work cycles to allow for regular inspection and adaption of work reducing risk of failure early in the Project. Ongoing prioritisation ensures the tasks that deliver the most value are attended to first allowing value to be realised sooner in the Project timeline.